Oct
2023
Join the Padel and Pickleball revolution!
Padel is currently the worlds fastest growing sport, with new courts and clubs opening on a daily basis, especially in Europe. For estalished Tennis clubs, adding Padel courts is a great way diversify the club experience and utilize spare capacity to introduce new revenue streams. Pickleball is achieving similar success and growth, especially in North America. Padel and Pickeball are two exciting sports that we are proud to formally support on our ClubManager365 system.
Click to find out more about our online Padel Court Booking System
Click to find out more about our online Padel Court Booking System
Oct
2023
Gymnastics and Dance Class Sign-Up System
We are delighted to expand our sign up services and lesson attendance management system from swimming into other areas including gymnastics and dance classes. Working with organizations of all sizes we offer a cost-effective, highly configurable and streamlined sign up and payments process, backed by a feature rich lesson and waiting list management system. Implementing our system significantly reduces the admin overheads for staff and removes the need for queueing and phone calls for parents.
Oct
2023
Booking System: Check-In Services - Refund On Check-In Feature
Pay per play significantly reduces the possibility of no-shows since the booker has a financial stake in the booking. Combined with a reasonable 'no refund window' this helps ensures attendance. i.e. Any speculative/hopeful bookings that have not been properly arranged are more likely to be cancelled in good time for the slot to be rebooked by somebody else, and not end up as a no-show.
A large proportion of membership clubs however do not want to charge per booking so how can they achieve the facility utilization benefits of pay per play without actually charging their members?
The answer is our new 'refund on check-in' feature! A financial commitment is made at time of booking, but this is refunded as the players check-in at the club to play the match (using one of our many check-in services options).
A large proportion of membership clubs however do not want to charge per booking so how can they achieve the facility utilization benefits of pay per play without actually charging their members?
The answer is our new 'refund on check-in' feature! A financial commitment is made at time of booking, but this is refunded as the players check-in at the club to play the match (using one of our many check-in services options).
Oct
2023
Booking System: Variable Booking Window by Membership Type
We can vary the booking window so that certain membership types get longer to book than others. Typically this is used to give priority or first refusal to a certain group for available slots, or as an advantage for members over non-members.
Aug
2023
Swim Lesson Sign Up System - Phase 2 (Payments)
We are delighted to introduce payments for our Leisure Centers managing their swimming lesson sign up, bringing the "pending to confirmation step" online and into the sign up flow. This a significant admin saving for Leisure Centers currently managing payments manually.
Apr
2023
Booking System: Alternative Schedules Admin Features
We have long supported specific facilities having different schedules on different days, in addition to the standard weekday / weekend schedule options. We have now added a new admin page gives visibility of these, with some related admin tools for this and peak slot limits management.
Apr
2023
Ladders/Tournaments: Custom Scoring per Ladder / Section
Custom scoring is now available at the ladder and tournament section level. So for example singles and doubles ladders for the same sport could be using different scoring systems, and/or men’s and ladies ladders or tournament sections.
Dec
2022
Swim Lesson Sign-Up Admin Enhancements
We have added a request for that can be used by parents wishing to move their child to another swimming lesson, with a new admin page to help our admin users manage the requests.
Sep
2022
Booking System: Check-In Services
This is the first in a new suite of automated services designed to help clubs reduce "no-shows".
A lot of our previous work has been around providing clubs and members with convenient ways to check-in. We have added a new check-in service to automate the follow up when a check-in opportunity is "missed", likely indicating a no-show. This optional service runs daily and emails the lead booker.
A lot of our previous work has been around providing clubs and members with convenient ways to check-in. We have added a new check-in service to automate the follow up when a check-in opportunity is "missed", likely indicating a no-show. This optional service runs daily and emails the lead booker.
Sep
2022
CM365 Mobile App: View Calendar
While we've designed our mobile app to streamline the booking process as much as possible, sometimes it is useful to view the facility calendar day and review the other matches before making a booking. In response to feedback we've now added this useful feature.
Apr
2022
Reporting: Improvements
Our "All Bookings" reporting for admin users now include some additional fields and filters to support reviewing of bookings with guests or coaches.
Apr
2022
Infrastructure and Performance Upgrades
Supporting a growing number of clubs with fast growing membership bases and increasingly complex booking rules has its challenges. We have been busy during Q1 improving things to make our bookings flows faster as we approach 5 million bookings!
Dec
2021
Swim Lesson Sign-Up Admin Enhancements
We have added participation centric admin page to help our admin users manage lesson attendance.
Dec
2021
Guest Booking Slot Restrictions
Some clubs only want to allow paid guests during certain periods (e.g. non-peak times). We have enhanced our guest booking packages feature to support this.
Oct
2021
Swim Lesson Sign Up System
We are delighted to introduce a new module for our leisure centers managing their swimming lesson sign up.
- Designated lessons list and sign up flows
- Event attendance monitoring and admin pages and tools
Oct
2021
World Tennis Number / ITN
In conjunction with our partners Smart Club Solutions we are happy to support our clubs in participating in the World Tennis Number initiative. We can optionally store the relevant details, and have built an export feature for box result data so that it can be uploaded to the national body to contribute towards rankings.
Jul
2021
Peak Limits Upgrade
With tennis clubs growing their membership bases by around 20% during the pandemic, the courts in most clubs have become much busier. Members are missing out on opportunities to play at peak times and are increasingly putting pressure on clubs to implement new booking rules to help ensure fair usage.
We have extended our suite of peak slot limits to include "per week" options, bringing our peak options in line with standard limits options. This feature supports the choosing of slots and courts on different schedules on different days. A popular choice is to have a 3 per week peak limit across the weekday evening slots and the weekend day time slots. All of our limits come with the option to include or ignore participation as the non booking player.
We have extended our suite of peak slot limits to include "per week" options, bringing our peak options in line with standard limits options. This feature supports the choosing of slots and courts on different schedules on different days. A popular choice is to have a 3 per week peak limit across the weekday evening slots and the weekend day time slots. All of our limits come with the option to include or ignore participation as the non booking player.
May
2021
CM365 Mobile App News Feed / Smart Cloud Integration
Our latest mobile app innovation is an integrated club news feed for clubs using the full club solution. The latest club news headlines published on Smart Cloud are now available to our mobile app users, helping clubs to get news updates to members.
Feb
2021
Facility Entry Code Management - Phase 2
Many of our clubs are unmanned and rely on key pads for access to facilities. We have extended our entry code solution for clubs to self manage their own codes.
Feature highlights include:
- An admin page to review and add new entry codes
- Codes are applicable to date periods
- Players can see the code on their upcoming bookings list within our web and mobile applications
- Players will see the relevant code for their match date in both the confirmation and reminder emails
Feb
2021
CM365 Mobile App - GPS Check-In Feature
We are really excited to announce an new innovation that leverages the latest technology for the benefit of our clubs. We have added GPS check-in to our suite of check-in options. For clubs using this option their players can check in from their own smart phones while within a configurable range of the club.
Feb
2021
Check-In Improvements
More Options: For clubs using our "Full Club Solution" we have added a variation on our standard, screen based check-in features to check in using the Smart Member ID as opposed to a password. Quicker and easier to remember.
Status Visibility: Bookings that have been successfully checked in will now display with a green "checked-in" badge on our mobile app.
Status Visibility: Bookings that have been successfully checked in will now display with a green "checked-in" badge on our mobile app.
Jan
2021
Check-In System / Smart Cloud Integration
A key challenge for many sports clubs is ensuring that people turn up for bookings and that prime slots do not go unused, which can be difficult to monitor without staff on site. Our ClubManager365 check-in system add-on has been a popular solution, however there is a trade off as to explicitly check-in from a dedicated machine incurs overhead and time cost.
We are delighted to update you that our latest innovation, in conjunction with our partners Smart Club Solutions, allows members to check-in for their booking via a simple Smart card tap. This greatly reduces the time taken to check-in and avoids the need for a dedicated check in machine.
We are delighted to update you that our latest innovation, in conjunction with our partners Smart Club Solutions, allows members to check-in for their booking via a simple Smart card tap. This greatly reduces the time taken to check-in and avoids the need for a dedicated check in machine.
Jan
2021
Bookings Balances / Smart Purse Integration
We have enhanced our integration with Smart Club Solutions with Smart Cloud purse integration at time of making a booking. The purse can now be used seamlessly when booking on a pay per play basis, or when using our paid guest payments feature.
Jan
2021
Admin Tools Upgrade
The ever changing pandemic situation has created a lot of turbulence for sports clubs. Schedules, rules, limits and restrictions that would normally be in place unchanged for years are now changing every 6 weeks in some of our clubs. Clubs have had to become a lot more fluid to keep within the required protocols and manage effectively. We continue to upgrade our tools to be able to respond to the requests of our fast growing club base. Recent additions include:
- Sticky header - improved ability to update text and links to assist club to member communication
- Peak period management - adding new limits and now enhanced for 'exclusion' match types
- Reporting improvements for club admin users - check-in data
Nov
2020
Booking Administrator Configuration View Pages
Over the last 10 years we've added a considerable number of configuration options to accommodate the wide ranging needs our tennis and sports clubs. While many of these are exposed to admin users to be edited as needed, the changing of others is done by request. This is mostly due to potential implications of changes for existing bookings and schedules. We've added 2 new pages help our admin users keep track of what has been set up for them:
- Rules and configuration history page - includes visibility over 50 settings with changes highlighted
- New limits and restrictions overrides page - including peak period rules
Nov
2020
Reporting: All Bookings and Member Bookings / Downloadable CSV
The latest addition to our reporting suite allows admin users to view all bookings data for the desired period. This includes 2 tabs, one for the raw bookings and one with data grouped by member. Both reports are downloadable as csv files.
Nov
2020
Guest Payments and Booking Packages
Our booking process is now configurable with booking packages / guest packages that can be selected at time of booking. Adding a guest can be configured to increment the price for a booking. This add-on module extends our existing booking balances solution.
Nov
2020
Member Privacy Overrides
In addition to the various rules at club level that govern the displaying of names in calendars, we've added override options at member level to always hide or show their name, where a club has deemed this appropriate as part of their GDPR policy.
July
2020
Place Booking System Launch: Swimming, Gym Class and Gym Workout
We started out with a court booking solution which over time became more generic as we added pitch booking and facilities. In the current climate we are helping clubs and organizations with more diverse booking needs such as place booking. We now have a system for booking attendance in a pool, gym or gym class.
New Features include:
- Place booking calendar for members including availability summary / activity name
- Linked calendars for room and activity - Set the activity and allow members to book their place
- Per activity occupancy limits (e.g. Room holds 20 people but a spin class is max 15 places)
- Optional member subscription types with expiry dates - ensure that only those with a paid subscription can book a place
July
2020
Reporting: New Membership Report / Downloadable CSV
We have begun making reporting improvements in line with our 2020 feature roadmap. We have added a new membership report page covering commonly requested data from club admin users. We have also added a download as csv option so a club can export the data for further analysis. We will continue to add more reporting and download features in the coming months.
July
2020
Booking System: Variable Pricing by Membership Type
We can vary the price (or credits) required per slot depending on the membership type of the booking player. This includes scenarios where non-members pay a fee but members can book for free.
July
2020
Non-Members and Self Sign Up
We've made some improvements in response to significant recent demand around non-members. These users are now recognized and allowed to use facilities subject to the rules and restrictions. Our self sign up service can default the type to non-member allowing somebody to sign up for an account and make a booking.
June
2020
Limits Feature Additions / Improvements
Following a safe and successful reopening of tennis clubs in Europe, there has been a huge demand for the limited court time available. Many clubs now want to consider participation as an opponent towards daily/weekly/active booking limits. This helps ensure all members get a fair amount of overall court time. We've enhanced the system to optionally consider opponent participation to support clubs in this. We also support custom limits on peak slots.
May
2020
Social Distancing Features
In line with the announcement in Ireland that tennis clubs can reopen May 18th we have been busy adding features to support our clubs to ensure that this can be done safely and in line with new social distancing policies.
Relevant features include:
- Gaps between slots (new!)
- Enforcing singles only (new!)
- Staggered schedules (re-using what was previously a niche feature)
- Requiring of the 2nd players name (to assist with potential contact tracing)
- Sticky Notice - Club can have a permanent message and link to their SD policy at the top of the booking page
May
2020
CM365 Mobile App - Challenge Ladders
We have added a challenge leagues module to our recently released mobile app covering all the key features. We also added an FAQ page to help support our roll-out.
Feature highlights include:
- View Positions
- View Results
- View Challenges
- Issue a Challenge
- Singles / Doubles
Mar
2020
Facility Entry Code Management
Many of our clubs are unmanned and rely on key pads for access to facilities. We have enhanced our booking system for entry code management.
Feature highlights include:
- System algorithm generates 4 digit codes per club and sport for daily use
- Codes are available in advance to admin users to update the facility keypad daily
- Players can see the code on their upcoming bookings list (visible for a configurable time period in advance)
- Players can optionally receive the code in their booking reminder email
Mar
2020
Anonymous Calendar Options Added
Some of our clubs choose not to have names on bookings publicly visible in the calendar.
Some choose not to have them visible to logged in members. This can impact process, particularly on a club based information screen. To help offset this we have improved:
- Read-only Calendar page - dedicated on-site machines can be configured to show names
- Supporting staff can be given access to see names
Nov
2019
CM365 Mobile App - Box Leagues
We have added a box leagues module to our recently released mobile app covering all the key features. We also added an FAQ page to help support our roll-out.
Feature highlights include:
- View Positions
- View Results
- Player Can Enter Their Match Results
- Admin User Can Enter Any Result
- Singles / Doubles
- In-App FAQ Page
Nov
2019
High Demand Bookings Solution Options - Phase 3
Our high demand / allocation and queue booking solution has been upgraded to support multiple concurrent and variable length schedules. Slots are linked so that the user gets offered a relevant option on the other schedule if available and the target slot is full.
Sep
2019
New - CM365 Mobile App - Bookings
We are delighted to announce our new mobile app. Version 1 focuses on our booking system key features.
This app version also supports the vast majority of our configuration scenarios.
Feature highlights include:
- Homepage App Experience / Persisted Login
- Password Recovery
- Change Sport (Multi-Sport Clubs)
- Make a Booking
- Edit a Booking
- Cancel a Booking
- Issue Invitations
- Accept/Decline Invitations
- Link to Club Website
Nov
2018
New - Challenge Ladder Admin System
We've broken down our ladder configuration options into 8 areas. These can be easily viewed and updated. We are exposing some features and settings for the first time and making the role of ladder secretary even easier:
- Manage Ladder Basics
- Manage Challenge Rules
- Manage Reach Ranges
- Manage Notifications
- Manage Automated Reminders
- Manage Holiday Policy
- Manage Challenge Expiry Policy
- Manage Ladder Box League Associations
Nov
2018
Challenge Ladders: Double Bounce
We've added the option for ladder secretaries to activate a double bounce on a per ladder basis. During this period all reach ranges are doubled. It is very popular in some clubs and a great way to encourage participation, giving players and pairings acess to make challenges that would normally be out of reach.
Oct
2018
Booking Delegates
Many clubs have family memberships where members (usually parents) are managing multiple accounts to book facilities for other members (usually their children). We've added the ability for our club admins to set up these relationships. On the bookings page we allow these delegates to manage bookings for all their related users under their own account.
Oct
2018
Club Links / Self Sign Up Improvements
We've improved our club links feature on the homepage so users can quickly get to where they need to be. This now includes links to any supported self sign up process and the club website, in addition to read-only calendars, events and club contact page links. We also made some additional self sign up process and usability improvements.
Oct
2018
Admin Bookings / Usability Improvements
We've improved our recurring bookings feature for admin users.
Apr
2018
Infrastructure / GDPR
We've added a new automated system monitoring capability and alerting. We've also been busy working on GDPR compliance ahead of the May deadline.
Mar
2018
Dashboard Player Filters
Members can more easily locate the contact details for other listed members on the dashboard by using the new filter, which will match any part of a first name or surname for 3 characters or more entered.
Mar
2018
Block Booking Instances View/Delete
The block bookings page for admin users has been improved with two new features. The first allows the user to see all instances of a block booking in a list, and the second allows them to delete an instance from that page.
Feb
2018
Security, Infrastructure and Performance Upgrades
We've upgraded our security checks on public forms to be more user friendly. We've also done some work to make things faster. We've made optimizations to reduce the server processing required by over 50% and we've undertaken infrastructure work to support scaling well beyond our 25k player base.
Jan
2018
Additional Booking System Unusable Gap Prevention
For clubs using extendable 30 min bookings, we've always optionally supported not leaving a 30 min gap after a booking is made. We are now able to apply this to the before slot, and to deal with more complicated edge cases around gaps in calendars.
Dec
2017
Whole New Module – Custom Event Sign Up
We are absolutely delighted to introduce our new custom event sign up module. This allows members and non-members to sign up for coaching, courses, classes and ad-hoc events, significantly reducing admin around managing participation, and handling payments online. The CM365 system can connect to a different Stripe account on a per event basis, facilitating payments to a club, coach or other party as is appropriate for that particular event. We are very excited for the potential this module has to increase participation in club events, particularly where complemented by our other modules such as our club to player messaging system. Simply having the events more easily discoverable and accessible for the club members who are regularly logging in to ClubManager365 to book courts and enter results, more so than the clubs own website, is another immediate benefit. This module also gives clubs an optional landing page for non-logged in users to cater for non-member event signup.
Dec
2017
Cancellation Reporting
We’ve extended our reporting to give admin users full visibility of cancellations of bookings. This gives some useful context to clubs which may ultimately be used to further improve utilization, and also helps clubs to clarify any queries around who cancelled a booking.
Dec
2017
Custom Box Scoring Per Group
Custom box scoring is now available at the group level. So for example singles box leagues and doubles box leagues for the same sport could be using different scoring systems, and/or men’s and ladies.
Sep
2017
Online Payments For Paid Facility Usage - Stripe
We are pleased to announce that we have implemented an online payment facility allowing players to directly pay for and book club facilities.
This option is in addition to our traditional solution where a player pays the club directly/offline and is then allocated credits to book club facilities online.
Aug
2017
High Demand Bookings Solution Options - Phase 2
Streamlining the process even further, we've expanded on our April release to allow a user to save their preferences. As the system is allocating facilities it will skip any facilities that the booking player does not want to play on.
Further, the system can be pre-configured to automatically book within the desired fall back slot range on a per user basis from that very first click. This can be still be decided at confirm time as per our phase 1 solution if no fall back slots are pre-configured.
Aug
2017
Facility Type Specific Preferences (e.g. Indoor / Outdoor Courts)
ClubManager365 already has over 60 booking system configuration options. This gives us the ability to implement the booking rules of almost any club.
Further to feedback from tennis clubs we are now allowing a growing number of these options to vary by facility type.
E.g. A tennis club member may be unrestricted on the number of outdoor courts they can book at the club, but capped at a maximum of 3 indoor court bookings per week.
Aug
2017
Calendar Display - Compact Mode - Full Day With Up To 16 Facilities In One View
Our standard calendar functionality on all devices to use the maximum space available combined with some clever text shortening of match details to optimize the view.
This allows the full day and up to 7 facilities to be seen on a modern laptop or monitor without scrolling and with minimal opponent name abbreviation.
We’ve now added a compact mode option that can handle full day with up to 16 facilities without scrolling while still showing plenty of context of who is playing on which facility!
For mobile devices compact mode allows up to 8 facilities in one view, an increase of 5 from 3.
For mobile devices compact mode allows up to 8 facilities in one view, an increase of 5 from 3.
Jun
2017
Club To Player Email Messaging System - Major Feature Upgrade - Filters
We are delighted to announce our improved club to player email messaging system. Club admin users now use a series of filters to target just the members within the club that the message is relevant to and can send emails with up to 2 file attachments. Supported filters include sport, gender, age, membership type, date joined and a series of "participation filters" for fine grained targeting of those who are active (or inactive) across the various box leagues, challenge ladders and tournaments.
Jun
2017
Permanent Slot Watching
We've added the facility for players to keep an eye on the availability of their favourite slots. They simply select which slots and days they are interested in, and will be notified whenever there is a cancellation of the slots.
Apr
2017
High Demand Bookings Solution Options
We now offer a more streamlined solution option for clubs with large numbers of people trying to book a limited number of peak slots. As slots become available, facilities are allocated on first click and await a timed confirmation. Alternative slots are offered to those not making the booking shortlist. All requests are prioritized and queued. These are then automatically converted to bookings should higher priority allocations expire or bookings cancelled. Perfect for busy clubs and golf tee time bookings.
Feb
2017
Bookings Balances / Payments Integration
We've extended our integration with Smart Club Solutions to enhance our booking system with a flow from online payments to the booking of courts, pitches and other facilities.
Jan
2017
Full Membership System Integration
We've partnered with Smart Club Solutions to offer clubs the full club solution with an unprecedented amount of functionality.
This integration adds Smart Membership, Smart Epos, Smart Cloud and Smart Access
to our Online Booking System, Box Leagues, Challenge Ladders and Tournaments.
Jan
2017
Club Links
Our global community of clubs is growing rapidly. The new club links feature (top right) gets you quickly to your read-only club booking calendars, box leagues, challenge ladders, tournaments or our "Contact your Club" facility to assist with your inquiry. Simply click the "Club Links" link next to the Login link and type a few letters of your club name in the box that appears. A summary of all the options available will be presented.
Jan
2017
Booking System Match Type Customizations
We now fully support custom match types per club, with the ability to highlight in the calendar based on a match type (e.g. a competition match might be highlighted as a warning to others that it might spill over the allotted time). For clubs using extendable 30 minute slots we can also extend the permitted time by match type.
An example combining with existing functionality - Tennis club that permits a booking length of 60 mins for a singles match, 90 minutes for a doubles match (if 3 opponents selected) and up to 2 hours for a competition match.
An example combining with existing functionality - Tennis club that permits a booking length of 60 mins for a singles match, 90 minutes for a doubles match (if 3 opponents selected) and up to 2 hours for a competition match.
Jan
2017
More Streamlining of the Processes
The latest improvements to make it even easier for players to make bookings and admin users to publish new box leagues. Everybody you played in the last 12 months appears at the top of the opponents chooser list for convenient selection, with the most played at the very top. In addition to automatically applying all the promotions and relegations, the box league creation now removes any player wanting to drop out, and optionally any players that played no matches in the last cycle.
Sep
2016
Multi-Purpose Facility Booking
We now offer a more flexible solution for pitch bookings and multi-purpose facilities. This might be an all-weather pitch that can be booked as full, or divided into 3 smaller pitches Soccer Pitch Booking System Example. Another example is a sports hall that can be divided into 2 smaller areas for five-aside football, or a community centre sports hall used as 3 badminton courts, or split into 2 halves. Our system understands how booking one impacts the others.
Mar
2016
Check-In System
The system supports a machine at the club being set up as a designated check-in machine, allowing any of the players on the booking to check in within a set time period relative to the match start time. It does not require a full login. This option is offered in addition to, or instead of our reception based check-in system for admin users.
Mar
2016
More Granular Booking System Age Restrictions
The system supports minimum and maximum age restrictions configurable on a per facility, per day basis. So if juniors are not allow to play on courts 5, 6 and 7 between 6pm and 9pm on Tuesdays, this can be set up. These age restrictions work directly against date of birth, removing the need for unnecessary admin as player ages change.
Jan
2016
ClubManager365 is Launched!
On the back of huge successes with our ClubManager.ie, ClubCourts.co.uk and LeaguesLadders.com brands, established in and improving clubs since December 2010, we've launched our ClubManager365 brand to better serve our global client base. ClubManager365 offers a modern and full featured system for sports clubs, with a secure and streamlined online experience for members of club in any time zone, 24x7x365. Booking club facilities and participating in club activities has never been so convenient in our system proven to help clubs attract, engage and retain members.
Oct
2015
Custom Club Landing Page Options
In addition to our fully themed offering, we have the plumbing in place to give any club a custom landing page with their own content and styling.
Oct
2015
Bookings: More Customizations
We now offer a 12 hour clock format. We can also notify a facility manager or secretary for every booking and cancellation.
Oct
2015
Booking System: Monthly Calendar
We have extended our period calendar to show anything from 1 week to 1 month's availability across all courts, pitches or facilities.
Oct
2015
Players Admin: Additional Fields
We have added gender, date of birth, club membership number and club subscription type (customizable by club) to help clubs better manage their player base.
May
2015
Booking System: Weekly Calendar
We added a new page where the full week of availability is shown across all courts, pitches or facilities.
Apr
2015
Admin: Bulk Member Removal
A new page where club admins can remove members in bulk, with a 'soft' option to remove their sports subscriptions only. Useful when annual subscriptions become overdue.
Apr
2015
Challenge Ladders: Activity Notifications and Challenge Suggestions
We have added a number of options that can notify players on your ladder around appropriate match events. An additional setting allows us to suggest challenge options in those email notifications. Also a new notification for the ladder secretary as players join.